Who to reach out to when things don't go as planned

This quick reference guide is your go-to resource for tackling the unexpected – from wellbeing support to urgent emergencies. Consider it your virtual compass, helping you swiftly connect with the right teams and resources. So, bookmark this page, and let's make sure your university home is always a haven, no matter what curveballs come your way!

🚨 Emergencies

For immediate serious concerns or urgent maintenance issues, contact reception/security or dial 999 (police/ambulance).

👩‍⚕️ Medical issues

• Emergency: call 999 or head to A&E at the closest hospital.
• Quick help (non-emergency): call 111 or book a GP appointment.
  

📢 Noise issues

If a flatmate or a student in a room close to yours is making noise at night, reach out to them to let them know this is impacting you, and find a solution together; if needed, contact reception for support.

🤔 Welfare concerns

If you are concerned about yourself, your flatmate, or a fellow student, contact the pastoral team (warden and subwardens), the Student Wellbeing Service, or Spectrum.Life (24/7 support).

In case of an emergency: contact reception, dial 999 (police/ambulance), or visit the closest A&E.

🌈 Wellbeing support (non-emergency)

Depending on your needs, get in touch with the Peer Supporters (trained student volunteers), the local pastoral team (warden and subwarden team), Spectrum.Life (24/7 support), Student Wellbeing Service (for counselling, disability and mental health support). For an overview of the support available, click here.

🚨 Bullying, harassment, discrimination, sexual violence

If you or a fellow resident have experienced bullying, harassment, discrimination or sexual violence, you can access specialised support and advice, report an incident, and speak to a member of the pastoral team if you want to discuss your options.

👫 Flat conflict

If you are experiencing a conflict in your flat, consider having an honest and open conversation with your flatmates. The pastoral team can provide advice in case you don't know where to start or have specific concerns.