Who to reach out to when things don't go as planned

This quick reference guide is your go-to resource for tackling the unexpected – from routine maintenance quirks to events. Consider it your virtual compass, helping you swiftly connect with the right teams and resources. So, bookmark this page, and let's make sure your university home is always a haven, no matter what curveballs come your way!

🔧 Routine maintenance

• Sidney Webb House: use the MyUnite App.
• urbanest Westminster Bridge: log jobs on the urbanest portal.
  
• Other LSE accommodations: use the online form.
  

🧹 Cleanliness

If you’re unhappy about the state of common areas like the kitchen and bathrooms because some of your flatmates are not pulling their weight, talk to them first and come to an agreement. Drafting a flat agreement might help. In case of emergencies, contact reception.

💸 Fees and finances

For financial issues related to your hall fees, contact residences.fees@lse.ac.uk. For issues related to your programme fees, contact the Financial Support Office.

🎉 Events in the hall

If you have feedback or ideas for student events in halls, and if you want to help out, reach out to your Hall Committee.

🏠 Guests

Check the guest policy for LSE halls here. If you’d like to have a guest stay for a longer period, please email wardens@lse.ac.uk. Please note that wardens can authorise guest stays of up to six nights in a fortnight, and you need to check with your flatmates first.

📡 Wi-Fi issues

• LSE Halls: report issues via the Wi-Fi Issues Form.
• Urbanest Westminster Bridge, Lilian Knowles, Sidney Webb: use the Glide portal to report issues.
  

👚 Laundry issues

• LSE Halls: report faults via the Washstation app.
• Sidney Webb House Residents: use the Unite Students Laundry app (MyUnite app).
  
• Urbanest Westminster Bridge and Lilian Knowles Students: use the Circuitlaundry app.
  

📦 Moving out early or changing rooms

If you want to move out of your hall early, let the team know by submitting an early leaver form. For Urbanest Westminster Bridge and Sidney Webb, we recommend you speak to the Reception staff in the first instance.

If you are looking to swap rooms, please note that this is only possible at specific times in the academic year. See more information on the process here.